terms & conditions
We aim to dispatch the stocked items in 5-7 working days after the confirmation of your purchase.
Important information for customers from outside EU countries:
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.
returns & exchanges
If the items you purchased are faulty upon arrival, please contact us and we’ll evaluate any photo evidence you sent. Please wait for our reply before returning the item.
You have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. Please note that we are not responsible for return postage.
When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase and may take 5 to 10 business days.
If the product is damaged in any way, or after inspection the goods are considered not faulty, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
important information for customers from outside EU countries:
As you may require to pay additional charges for customs clearance in your country, the courier company and/or Selce will contact you on the email address or phone number you provided to inform you that you need to process this payment. If you fail to pay for import charges in time you will not be eligible for a refund or exchange. The amount of days a parcel is held in customs before it is considered abandoned or is returned to us vary by country, so you should contact your local customs office for further information.
We will not divulge your email, postal address or telephone number. We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not pass on your e-mail address to any other company.
We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur as most pieces are unique due to the process of making.
All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not directly available, letting you know how long it will take to make your order. In the unlikely case that the availability is not up to date and the order is for a unique piece we will also inform you by email.
For goods made to order we will not be able to change, refund or exchange any item.
by placing an order you accept the above terms and conditions.
Terms and Conditions for all orders placed in 2019.